Terms of service

The owner of the online shop symmetrista.com (hereinafter referred to as the online shop) is OÜ Symmetric (registry code 16658167), located in Estonia.

Term of sales contract and information about goods and prices

The sales terms apply to purchasing goods from the online shop.

The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price.

The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed.

Information about the goods is provided in the online shop next to the goods.

Placing an order

To order goods, the requested goods should be added to the shopping cart. To finalize the order, the required data fields should be filled in, and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution (PayPal, Apple Pay).

The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.

If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 1-2 working days. Depending on the method of payment, the refund may take up to seven working days.

Delivery, Returns and Exchanges

For detailed information about shipping and returns, please click here.

Right to file a complaint

The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the goods and which become evident within up to two years of the delivery of the goods to the buyer. Within the first year after the goods were delivered to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the online shop to disprove this.

In the event of a defect, the buyer has the right to contact the online shop as soon as possible, but no later than two months by sending an e-mail to contact@symmetrista.com.

The online shop is not liable for defects that have occurred due to the consumer’s action or inaction (incorrect use, an accident, etc.) after the goods were delivered or in the case of normal wear and tear caused by normal use of the goods.

If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.

The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.

Resolution of disputes

If a buyer has complaints regarding the online shop, they should send them via e-mail to info@symmetrista.com.

If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee. The procedural rules can be examined and an application can be filed here. The Consumer Disputes Committee is authorized to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge.

The buyer may turn to the Online Dispute Resolution platform of the EU.